FAQ

Welcome to the Hommgoods Frequently Asked Questions page. Anything not covered below can be sent to our team and we will help.

Question 1: How long will it take to receive my order?

Handling time: 1–2 business days. Transit time: 6–8 business days. Estimated delivery time: 7–10 business days in total. Full details sit in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Shipping is free on all orders within the United States, with no minimum purchase. See the Shipping Policy for details.

Question 3: Where is Hommgoods located?

Hommgoods is a United States based online business, run from Dewey Beach, Delaware, offering a curated selection of home pieces with shipping available within the United States.

Question 4: What if I receive a defective product?

Defective items are replaced at no cost. Please make contact within 30 days of receiving the order and our team will arrange it. See the Refund Policy.

Question 5: Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible with the order number, since orders move into processing quickly.

Question 6: What is your return policy?

Returns are simple and open for 30 days from the day an order arrives. The full process is set out in the Refund Policy.

Question 7: When will I receive my refund after returning a product?

Once a return is received and inspected, the refund is issued to the original payment method within 7 business days, depending on the bank or payment provider. See the Refund Policy.

Question 8: Do you offer a warranty?

Yes, a 30 day warranty applies to all purchases. Details are in the Refund Policy.

Question 9: How can I contact customer support?

Through the Contact Us page, or directly at info@hommgoods.com.

Question 10: Do you ship internationally?

No. Shipping is available within the United States only.

Question 11: Do you have a physical store location?

No, Hommgoods is online only. Running without a showroom keeps pricing competitive and the selection wider.

Question 12: Can I place a bulk order for my business or organization?

Yes, bulk orders are available. Contact customer support for pricing and lead times.

Question 13: What is the process for exchanging a product?

Exchange instructions are set out in the Refund Policy, and support will guide each step.

Question 14: How can I track my order?

Once an order has shipped, it can be followed on our Order Tracking Page.

Contact Information

Store Address: 35784 Benjamin Rush Drive, Dewey Beach, Delaware 19971, United States
Store Email: info@hommgoods.com
Store Phone: +13025808297
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.