Refund policy
Last Updated: August 15, 2026
Hommgoods wants every purchase to earn its place. If an order does not work out, the return process is simple and free of hassle.
Order Cancellations
Orders can be cancelled within 24 hours of being placed by writing to info@hommgoods.com with the order number. After that window, cancellation may not be possible, as the order may already be in processing. Once an order has been dispatched it can no longer be cancelled, though the item may be returned after delivery under the terms of this policy.
30 Day Easy Returns
Returns stay open for 30 days from the day an order is received. To be eligible, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories
Our support team assists throughout the process. Restocking fee: $0, we do not charge one.
Return Policy Overview
- Return Window: 30 days from the day the order is received
- Condition: unused and in original condition with all packaging, tags, and accessories
- Easy Returns: our support team guides the process
- Restocking Fee: none
Return Costs
Defective or Incorrect Products: no cost to the customer where the product is incorrect, was damaged by the carrier, or is defective in any way.
Change of Mind: the customer covers the actual return shipping cost where the wrong item was ordered, the item does not fit, or it is simply no longer wanted. Original shipping costs are not refundable.
How to Return an Item
- Contact Us: email info@hommgoods.com with the order number and the reason for the return.
- Pack the Item: repack it securely in its original packaging, including all accessories, tags, and documents.
- Send It Back: ship the return using the instructions in the return authorization email. The carrier or shipping method recommended in that email may be used.
Refund Process
Inspection: once a return arrives, the item is inspected against the criteria above.
Refund Timing: after approval, please allow up to 7 business days for the refund to reach the original payment method, depending on the bank or payment provider.
Exchanges
Exchanges are accepted. To swap an item for a different size, color, or product, write to info@hommgoods.com and support will arrange it quickly.
Order Not Delivered
If an order has not arrived within the expected delivery window, email info@hommgoods.com with the order number. We will investigate with the carrier. If the package is confirmed lost, a full refund is issued to the original payment method, or a replacement is sent at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, a small number of items are not eligible for return. Those products are clearly marked as non-returnable on their product pages.
Changes to This Policy
This Return and Refund Policy may be updated at any time. Changes appear on this page with a revised Last Updated date. Periodic review is encouraged, and continued use of the website after a change means the updated policy is accepted.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 35784 Benjamin Rush Drive, Dewey Beach, Delaware 19971, United States
Store Email: info@hommgoods.com
Store Phone: +13025808297
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.